1. Scope
This Refund Policy applies to payments made on NextGenGrowth for student projects, platform services, or related marketplace transactions. Payment processing may be handled by Razorpay or another payment partner.
Because NextGenGrowth connects brands and students for project work, refund decisions may depend on project status, work delivered, acceptance, communication records, and payment verification.
2. Refunds may be considered when
- A duplicate payment was made for the same accepted application or project.
- A payment was debited but the order failed and no project payment record was successfully created.
- A brand paid the wrong amount due to a clear technical or billing error.
- A project was cancelled before work began and no resources, deliverables, or meaningful effort were exchanged.
- A student fails to deliver agreed work and the issue is confirmed after platform review.
3. Refunds are generally not available when
- The brand has accepted the work, approved the application, or confirmed delivery satisfaction.
- The student has completed substantial work according to the posted brief and agreed resources.
- The refund request is based only on a change of mind after work has started.
- The issue is caused by incomplete or incorrect instructions supplied by the brand.
- The payment has already been settled to a student and there is no verified delivery failure.
4. Project disputes
If a brand and student disagree about delivery quality, scope, timeline, or acceptance, NextGenGrowth may review project details, workspace resources, submitted links, communication records, and payment status before deciding the next step.
Possible outcomes may include revision request, partial refund, full refund, release of payment, account warning, or no refund depending on the facts.
5. Refund processing timeline
Approved refunds are usually initiated within 5 to 10 business days. The actual credit timeline depends on the payment method, issuing bank, and Razorpay or payment partner processing timelines.
Refunds are generally sent back to the original payment method unless another legally and operationally valid route is required.
6. How to request a refund
Email hello@nextgengrowth.in with the following details:
- Brand account email and project title.
- Student name, application ID, or payment reference if available.
- Payment amount, payment date, and Razorpay payment ID if available.
- A clear explanation of the issue and any supporting links or screenshots.
Please raise refund or payment failure requests as soon as possible, ideally within 7 days of the payment or issue becoming visible.